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We provide an industry-specific forum and analytics for HR leaders to enable business success.

Cable and Telecommunications Human Resources Association
Trio Honored at Award Luncheon

altNearly 200 HR professionals gathered in Philadelphia on October 14 to honor CTHRA’s 2014 Excellence in HR Award recipients. In the back row (left to right) is the 2014 Team Innovator of the Year: Nicole Johnson, Caron Cone and Josephine Wong of Turner Broadcasting System Inc.’s Global Technology & Operations Team. In the front row (left to right), is CTHRA’s Vice President Abby Pfeiffer, Aspiring Leader Beth Biggs from Charter Communications, Leadership Excellence award recipient Kerri St. Jean from Comcast Cable and CTHRA’s President Sheryl Anderson. Click here to read more about this year’s award recipients.   

 
Customer Care Learning Transformation Delivers Bottom Line Impact
altIn an effort to improve confidence and time to competency of the 3,000 customer care agents hired annually, Time Warner Cable transformed its Care New Hire curriculum. Today, the company is reaping the benefits including savings of $1.5 million in 2014. Learn how they accomplished this feat by reading the article.
 
Help Shape CTHRA’s Annual Compensation Survey

altUnlike many industry benchmarking initiatives, CTHRA actively involves survey participants in crafting the upcoming year’s Compensation Surveys to ensure the survey collects data on emerging job titles and more. The 2015 planning meetings will be held in Denver. Programmers will meet on December 3rd and MSOs will meet on December 4th. To RSVP or request more information about the surveys and planning meetings, please contact Laurie Krashanoff of The Croner Company, laurie@croner.biz.  To learn more about the vast scope of CTHRA’s Compensation Surveys, conducted by The Croner Company, please click here

 

 

 
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